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+39.3773.09.5050 Mon-Fri : 9AM - 5PMThe website camilstjohn.com (henceforth the Website) is operated by “Calzolaio A. Rigato” company (henceforth the Company) and it is the exclusive online retailer of the trademark “Camil & St John”.
Considered that the Website offers the entire selection of shoes and other accessories marked as “Camil & St John” items (all of them made of high-quality raw materials), it guarantees the customer (henceforth the Customer) the authenticity of the products.
The purchase of items offered on camilstjohn.com website is subject to the present Terms and Conditions. All the Terms and Conditions will be considered accepted at the closing of the purchase contract between the Company and the Customer.
The present contract that regulates the use of the Site and the shop included, is considered stipulated between:
the Company:
Calzolaio Antonio Rigato,
via dell’Artigianato 13/15, 30030 Vigonovo (Venice), Italy
VAT. IT00868830274, CF. RGTNTN36B22L899S, REA VE-157454,
email contact@camilstjohn.com
and the Customer (in case of purchase from the Site):
the individual person who use the Site or purchases any items from the Site.
Any custom made products is manufactured on the basis of the choices of each client. Any Client can decide and choose all the product’s characteristics foreseen inside the product configurator. In the Cart page and in the Checkout page each client can view a summary of the its choices.
According to the information available on the Site all the items offered on, are custom-made goods and therefore they are exclusively manufactured on the basis of the choices of each Customer.
The delivery time of the purchased items is necessarily affected by the manufacturing process. The customized shoes are foreseen to be manufactured and shipped within 5 working days. It is possible that the Company needs to increase this time.
Our shoes are packed in boxes and re-packed in recycled plastic bags to protect the original box.
A photograph is an image of an object captured in a certain light condition. When photographing, shoes and other items are illuminated in particular conditions as: neutral studio lights, natural light and neutral camera settings.
The shoes, intended as an actual item, are mainly crafted utilizing natural materials as leather and, sometimes, the items can present colour variations between the web images and the actual object. This possible event shall be intended despite of the high-quality manufacturing process and high-quality materials.
In addition all our items are custom-made therefore a certain level of difference between the digital catalogue and the actual goods is obvious.
For these reasons any claims regarding the colours of the products or other differences compared to the pictures will not be accepted.
Registering an account in our website is an option and therefore it is not a necessary step in the purchasing process. In any case registering an account in our Website is suggested in order to improve tracking and the status of an order or access orders history. Moreover, saving billing, shipping address and contact information future purchases will be carried out faster.
In order to be informed about how we collect, manage and use the personal information entered on our website, please refer to our Privacy Policy.
Considering that our production is exclusively dedicated to custom-made items, the cancellation of an order is not foreseen, and in any case, it is dependent to the verification of the effective status of the order.
In order to ask for the cancellation of an order the Customer shall contact the Company strictly by email (contact@camilstjohn.com) specifying the cancellation request, the motivation (if possible) and the relevant order identification number.
The Company will stop the execution of the order and it will reply to the Customer email explaining the status of the order and the cost due for the cancellation. The company will wait for the decision of the Customer about the cancellation of the order to be communicated by email. In the meantime the order is considered frozen and this period won’t be considered a delay in charge of the Company for the consequent increase of the shipping and delivery time.
The cancellation expenses will be deducted from the refund in case of confirmed cancellation. No costs will be charged if no activities have started. Possible administrative expenses could be charged depending on the payment method and other administrative aspects.
All prices published on this website and on the invoices are expressed in Euro. The Company only accept payments in this currency.
The Website displays all the prices including 22% VAT (Value Added Tax) for EU individual Customers. The VAT is charged only on orders placed by individual Customers with shipping destinations in the European Union.
Non-EU customers will be charged the price excluding any taxes, import duties, customs and local sales taxes imposed directly by their country.
Shipping costs depend on the shipping address and are listed during the Checkout process.
The Company reserves the right to cancel an order due to possible restrictions relevant to the shipping destination.
If the Customer is ordering from a non-EU country, or in general where applicable, he is responsible for import duties, customs and local sales taxes levied by his country.
Please note that taxes, duties and charges will be invoiced to you and levied by the courier services or by your local post service or by your Customs Office.
The Customer is moreover informed that, in case of return of goods, customs duties and local taxes will not be refunded by the Company.
Moreover, in case of returns of goods, the customer could be charged of customs duties and local taxes relevant to the re-importation.
For orders placed via our website the Company offers the following payment methods:
The delivery time and costs depend on the destination and on the shipping option chosen at the purchasing.
The shipping is limited to a maximum weight of 5kg per single order.
The Company reserves the right to cancel an order due to possible restrictions relevant to the shipping destination.
Limited to PayPal payment method, the Company assumes that the shipping address communicated by the Customer is the same of Customer PayPal account. If different the Company reserves the right to reject an order and the relevant payment.
In case of damaged packaging the Customer shall inform the courier immediately and send the Company an email with a picture showing the damage.
The shipping and delivery costs are to be considered always in charge to the Customer. If the Company decides to offer free shipping and delivery costs as parts of any specific promotional campaign, it will remain in charge of the Customer:
Made-to-measure, bespoke, custom-made and customized products are not eligible to be returned and refunded.
Returns and refunds are foreseen only in case on faulty items. In order to assure the level of quality appropriate for our products, the Customer is informed that all items are checked and photographed in order to prevent unfounded claims.
All the shipping expenses and customs duties remains in charge of the Customers who decide to return the items.
The Customer is moreover informed that, in case of return of goods, customs duties and local taxes will not be refunded by the Company.
Moreover, in case of returns of goods, the customer could be charged of customs duties and local taxes relevant to the re-importation.
In any case the refund of an item shall be carried out following the instruction in the section “How to Initiate and carry out a Refund Request”
All items are controlled and checked for any possible faults before shipping in order to avoid shipments of faulty products. Nevertheless, if the Customer believe he has been supplied with a faulty or damaged item, he shall contact the Company in advance via email providing order, invoice number and explaining with photos the specific problem.
A refund is foreseen only in case of damaged or faulty new items. Used items cannot be refund.
If the Customer ask for a refund relevant to an order, he shall contact the Company in advance via email providing order and invoice number and explaining with photos the specific reason why he wants to refund for the item.
The Company will analyze the documentation received and it will communicate to the Customer about his request. The company reserves the right to refuse the Customer’s request if not compliant with the Terms and Conditions.
For non-EU Customers, and in any case in presence of customs, all the shipments sent back to the Company, shall be accompanied by the necessary customs documentation. This documentation, which we will provide to the Customer via email, enables the shipment to be cleared through the Italian Customs. Returns without proper customs documentation will not be cleared by the Italian Customs and will therefore be refused and returned.
Returns shipments are entirely in charge and under the responsibility of the Customer. If return gets lost or damaged in transit, the Customer will be liable for the value of the items and, therefore, The Company will not be able to refund the money back. Therefore, it is recommended to choose a secure traceable shipment to return purchased items back and to insure the contents of the shipment.
The shipment costs for returning goods shall be covered by the Customer. In cases of a faulty item refund, the Company will refund a limited amount of the customer’s return shipping costs. The refunded costs will correspond to the base shipping option available in the Site at the moment of the purchase.
If the Customer’s claim relevant to a faulty item will be accepted, the Company will refund the entire value of the product paid to the Company and the shipping costs equivalent to the base Italian Postal shipping option.
Any losses that are caused by currency fluctuations will not be refunded.
The Company will not refund any taxes, customs duties and charges claimed by the Customs Authorities of the Customer’s country.
Returns shipments are entirely in charge and under the responsibility of the Customer. If return gets lost or damaged in transit, the Customer will be liable for the value of the items and, therefore, The Company will not be able to refund the money back. Therefore, it is recommended to choose a secure traceable shipment to return purchased items back and to insure the contents of the shipment.
For non-EU Custumers, and in any case in presence of customs, all the shipments sent back to the Company, shall be accompanied by the necessary customs documentation. This documentation, which we will provide to the Customer via email, enables the shipment to be cleared through the Italian Customs. Returns without proper customs documentation will not be cleared by the Italian Customs and will therefore be refused and returned.
Once the Company will accept the Customer’s claim the refund will be paid within 14 working days.
Calzolaio Antonio Rigato,
via dell’Artigianato 13/15, 30030 Vigonovo (Venice), Italy
VAT. IT00868830274, CF. RGTNTN36B22L899S, REA VE-157454,
email contact@camilstjohn.com , phone +39.3773.09.5050
In the EU can access the Online Dispute Resolution (ODR) Platform at the following link: Online Dispute Resolution (https://ec.europa.eu/consumers/odr/main/?event=main.trader.register).
The Closing of the Contract occurs when the money to be paid by the Customer will be available on the bank or PayPal account of the Company. Once the Customer orders an item from the Website he will receive an automatic reply. One the money will be on the availability of the Company the Customer will be sent a purchase confirmation.
Updated on June the 15th, 2022
Camil & St John is a brand focused on shoes manufacturing with a particular aim relevant to digital transformation, sustainability and improvement of customer satisfaction.
Thanks to a new approach adopted in the production process it will be possible to buy a new and personalized pair of shoes as in a classical online shop.
